Overview
All products sold under VIA Haus are made-to-order and fulfilled by our production partner, Printful. By placing an order through our site, you agree to the terms outlined below.

Order Processing
Orders typically take 2–7 business days for production before they ship. As each piece is custom-made, production times may vary during high-demand periods.

Returns & Exchanges
Because each item is made-to-order, we do not offer returns or exchanges unless the item arrives damaged or defective. If you receive a damaged item, please contact us within 7 days of delivery with photos and details.

Order Cancellations
We begin processing your order immediately after it’s placed, so cancellations or changes are not guaranteed. Please double-check your order details before confirming checkout.

Intellectual Property
All designs, content, and product concepts are property of VIA Haus and may not be reproduced or used without written permission.

Customer Support
For any questions, please submit a contact form. We look forward to helping you!

We collect personal information you provide during checkout, through contact forms, or when you subscribe to our emails. This may include your name, email, shipping address, and payment details.

Your information is used to process orders, send updates, respond to inquiries, and (if you opt in) send marketing emails. We only share your data with trusted third parties like our production partner (Printful) and payment processors. We do not sell or rent your information.

We use cookies and basic analytics tools to track site usage and improve your experience. You can adjust your browser settings to disable cookies.

If you’d like to access, update, or delete your personal data, let us know in a contact form. You can unsubscribe from marketing emails at any time.

We take reasonable steps to protect your data, but no online system is 100% secure.

For questions, please submit a contact form.